Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Last Updated: March 2025
1. Introduction Welcome to TwoTranscribe, a service operated by Twoscript VOF (“we,” “our,” or “us”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Services TwoTranscribe provides transcription and translation services through AI-based tools (Whisper AI and DeepL). Users can purchase tokens via WooCommerce to transcribe and translate audio files.
3. Account Registration
- Users must create an account to access our services.
- Users are responsible for maintaining the confidentiality of their account credentials.
- Users may share their account but are responsible for any activity under their account.
4. Payments and Tokens
- All payments are processed via Mollie Payments, supporting iDEAL, credit card, and PayPal.
- No refunds are offered once a purchase is completed.
- Tokens do not expire and remain in the user’s account until used.
- Tokens cannot be transferred between accounts.
5. Use of Services
- Users may upload audio files for transcription and translation.
- We do not guarantee 100% accuracy, as transcription and translation depend on third-party API services (Whisper AI and DeepL).
- Users are responsible for reviewing and verifying transcriptions and translations before use.
- We are not responsible for errors, inaccuracies, or any consequences arising from the use of our service.
6. Data Storage and User Rights
- Audio files are stored on our secured servers for future access.
- We do not have an automatic deletion policy, but files may be removed when storage is full.
- Users can request account deletion or file deletion via info@twotranscribe.com.
7. Account Termination
- We reserve the right to suspend or terminate accounts if we detect any misuse of our services.
- Misuse includes, but is not limited to, fraudulent activity, abuse of the system, or violation of applicable laws.
8. Limitations of Liability
- We provide our services “as is” without any warranties or guarantees.
- We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services.
- Users agree to use the service at their own risk.
9. Governing Law
- These Terms and Conditions are governed by the laws of the Netherlands.
- Any disputes arising from these terms will be resolved in a court in the Netherlands.
10. Changes to Terms
- We reserve the right to modify these Terms and Conditions at any time.
- Users will be notified of significant changes via email or website updates.
11. Contact Information For any questions or concerns regarding these terms, please contact us at:
