Last Updated: March 2025

1. Introduction Welcome to TwoTranscribe, operated by Twoscript VOF (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights concerning your personal data.

2. Contact Information If you have any questions about this Privacy Policy or your personal data, you can contact us at:

  • Company Name: Twoscript VOF
  • Trade Name: TwoTranscribe
  • Registered Address: Osakastraat 10, 3047AK Rotterdam
  • Email: info@twotranscribe.com

3. Data We Collect When using our website and services, we collect the following data:

  • Personal Information:
    • Name and email address (for all users)
    • Billing details (for companies only)
  • Payment Information:
    • Payments are processed via Mollie Payments, which supports iDEAL, credit card, and PayPal. We do not store your payment details; they are handled securely by Mollie.
  • Audio Files & Transcriptions:
    • Users can upload audio files for transcription and translation.
    • These files are stored on our secured server for future reference.
  • Cookies & Analytics:
    • We use Google Analytics to track website usage.

4. How We Use Your Data We use your personal data for the following purposes:

  • To process transactions and provide our transcription services.
  • To store audio files and allow users to access their transcriptions.
  • To improve user experience and analyze website traffic via Google Analytics.
  • To comply with legal obligations and resolve disputes.

5. Storage and Retention of Data

  • Audio files are stored on our secured server to allow users to access them later.
  • There is currently no automatic deletion policy, but files may be removed if server storage is full.
  • Users can request the deletion of their files by emailing info@twotranscribe.com.
  • User account data will be retained as long as the account is active. If an account is deleted, personal data may be erased upon request.

6. Sharing Your Data We do not sell, rent, or trade your personal data. However, we share necessary data with:

  • Mollie Payments for payment processing.
  • Google Analytics for website tracking.
  • Third-party AI services (Whisper AI & DeepL) to process and translate audio files.

7. Your Rights (Under GDPR) As an EU-based company, we comply with the General Data Protection Regulation (GDPR). You have the right to:

  • Access Your Data: Request a copy of the data we hold about you.
  • Correct Your Data: Request corrections if your data is inaccurate.
  • Delete Your Data: Request deletion of your account or audio files via info@twotranscribe.com.
  • Restrict Processing: Request that we limit the use of your data.
  • Object to Processing: Opt out of Google Analytics tracking via cookie settings.
  • Data Portability: Request your data in a structured, commonly used format.

8. Data Security We take appropriate measures to ensure the security of user data, including:

  • Secure storage of audio files.
  • Restricted access to personal data.
  • Encryption and secure server protocols.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us If you have any concerns or wish to exercise your rights, contact us at info@twotranscribe.com.